Refund Policy

Last Updated: February 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be issued for services provided by domain. It is designed to ensure transparency and fairness while protecting the rights of both the users and domain. By using our services, you agree to comply with this policy.

Scope and Applicability

This policy applies to all users of cudisotimal who purchase travel-related services through our platform. It is applicable to all transactions conducted within the jurisdiction of Slovakia.

Definitions

  • Refund: A return of funds to the user for a service that has been paid for but not rendered or not rendered to the satisfaction of the user.
  • User: Any individual or entity that accesses or uses the services provided by domain.
  • Service: Any travel-related service offered by cudisotimal, including but not limited to bookings, reservations, and travel packages.

Main Policy Content

1. Refund Eligibility

Refunds may be issued under the following circumstances:

  • If the service purchased is not delivered as described at the time of purchase.
  • If the user cancels a booking within the specified cancellation period outlined at the time of purchase.
  • If the service is not available due to unforeseen circumstances beyond the control of domain.

2. Non-Refundable Services

The following services are non-refundable:

  • Any bookings made less than 24 hours before the scheduled service.
  • Fees for additional services that are not part of the original booking.
  • Any services that have been utilized or partially utilized.

3. Refund Process

To request a refund, users must:

  • Contact cudisotimal via email at [email protected] or phone at +4219092284407 within 14 days of the service date.
  • Provide relevant details including the order number, service description, and reason for the refund request.

Upon receipt of the refund request, cudisotimal will review the request and respond within 14 business days. If approved, refunds will be processed using the original payment method.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with the terms outlined in this policy.
  • Receive clear communication regarding the status of their refund request.

Users are obligated to:

  • Provide accurate information when requesting a refund.
  • Adhere to the timelines specified in this policy for refund requests.

Limitations and Disclaimers

cudisotimal shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or the inability to obtain a refund. The maximum liability of cudisotimal shall be limited to the amount paid by the user for the service in question.

Data Protection/Security

All personal data provided in connection with refund requests will be processed in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). For more information, please refer to our Privacy Policy.

Changes to Policy

cudisotimal reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page. Users are encouraged to review this policy periodically for any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: cudisotimal
Phone: +4219092284407
Email: [email protected]
Address: Aqua City Tower, Karadžičova 2, Floor 10, Office 15, Bratislava, 821 08, Slovakia.

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Slovakia. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Slovakia.